EZVIZ CloudPlay Storage

Never miss a moment with EZVIZ Cloud Storage

Cloud Subscription

A free 30-day CloudPlay trial comes with each EZVIZ camera purchase. Subscription is available per camera.

7-Day Playback

PER CAMERA

MONTHLY

€ 4,99

ANNUALLY

€ 49,99

30-Day Playback

PER CAMERA

MONTHLY

€ 9,99

ANNUALLY

€ 99,99

Why subscribe to CloudPlay?

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Accident Protection

Store videos on the cloud and keep them out of harm’s way – theft, fire or natural disaster.

Data Security

All videos are secured with multilayer encryption and password protected from unauthorized access all while stored to the cloud on Europe based cloud servers including AWS.

Automatic Recording

Your EZVIZ camera will automatically record videos on the cloud when it senses motion.

CloudPlay Setup

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At this moment EZVIZ Cloud Service is only available for customers living in Germany, France, Italy, Spain, the Netherlands, Belgium and Luxembourg.

FAQ

About your CloudPlay subscription

When you purchase an EZVIZ cloud camera, it’s free to –

  • View camera live feed
  • Receive alarm messages with a snapshot
  • Save device settings on the cloud

When you add a subscription of CloudPlay to your camera, you can enjoy –

  • View any video recorded in the past 7 days when you sign up a 7-day plan, and the past 30 days when you sign up a 30-day plan anytime anywhere
  • Daily 24hr recap of motion activated events.

How does the subscription work?

  • CloudPlay is subscribed per camera.
  • If you own three cameras and would like to subscribe CloudPlay for every camera, you need to purchase a subscription for each camera.
  • Your subscription of CloudPlay is linked to your account and can’t be transferred to another account.
When you purchase the subscription, the subscription is linked to the account which you use to purchase the service.
  • If you transfer the owner ship of a camera with a CloudPlay subscription to someone else, the subscription can not be transferred with the camera.
Purchasing and renewing your CloudPlay subscription
You can purchase CloudPlay –
  • Within EZVIZ app and set up auto payments with a valid credit card

To renew your subscription:

  • Auto payments – your subscription will automatically be renewed at the end of each billing cycle when you set up  auto payments with credit card
Changing your CloudPlay subscription
You can change your CloudPlay subscription, either storage period and/or billing cycle, for example, from a 7-day plan to a 30-day plan, or from the monthly billing cycle to yearly.
How to stop recording to CloudPlay

You can stop recording at any time during the subscription. The subscription will not be cancelled or extended by stopping recording. After you stop recording, the camera will not record any new clips in the cloud storage, but you can view and playback the video clips and the alarm history within the storage period.

For example, you are on a 7-day cloud storage plan. When you decide to stop recording on Jan. 8th, you can playback the history recorded from Jan. 1st to the moment you stop recording. On the following day, you can view and playback the history recorded from Jan. 2nd to Jan. 8th. By Jan. 15th, all the data will exceed the number of days of storage and be erased.

Once the subscription is activated, the subscription period starts immediately, and it will not stop when you stop recording. For example, you activate the service on Aug 15st, and your subscription period is one month. If you stop the cloud recording between Aug 20th and Aug. 30th, the subscription period still ends on Sep 15th.

Deleting your EZVIZ device data from CloudPlay

You can delete your device data any time during the subscription. When you delete device data, you will clear your video and alarm history in the cloud storage associated with the selected device. There is no option for recovery once the data is permanently deleted.

Your CloudPlay subscription will not be stopped, cancelled or extended by deleting the device data.

Deleting your EZVIZ device from your account

You can delete your device any time during the subscription. When you delete your device, you can choose to clear your video and alarm history in the cloud storage associated with the selected device. There is no option for recovery once the data is permanently deleted.

You can also choose to terminate the subscription associated with the selected device. The residual service period of the existing subscription will not be refunded. How to delete or remove a device from your EZVIZ account.

Interruption of CloudPlay service
While we strive for the CloudPlay service to be highly reliable and available, it is not intended to be reliable or available 100% of the time. CloudPlay service suspension or interruption may occur during the subscription when;
  1. The device is offline due to Wi-Fi intermittency, service provider uptime, and failures for a variety of reasons beyond our control.
  2. The camera fails to upload the video to the cloud due to the bandwidth limit.
  3. The camera is deleted from your account.
  4. The cloud recording is stopped.
When you add a subscription of CloudPlay to your camera, you can enjoy –
  • View any video recorded in the past 7 days when you sign up a 7-day plan, and the past 30 days when you sign up a 30-day plan anytime anywhere
  • Daily 24hr recap of motion activated events.
How does the subscription work?
  • CloudPlay is subscribed per camera.
If you own three cameras and would like to subscribe CloudPlay for every camera, you need to purchase a subscription for each camera.
Your subscription of CloudPlay is linked to your account and can’t be transferred to another account.
When you purchase the subscription, the subscription is linked to the account which you use to purchase the service.
If you transfer the owner ship of a camera with a CloudPlay subscription to someone else, the subscription can not be transferred with the camera.
Subscription cancellation

You can cancel your subscription any time during the subscription period. You will not be billed after the current subscription period ends. The camera will record video till the last day of your subscription. You can view and playback the video and the associated alarm history within the storage period after the end of subscription. How to cancel the cloud subscription service.

Requirements
  1. High-Speed Internet Connection (1.5Mbps+)
  2. Mobile OS: iOS 7.0+ (iPhone, iPad), Android 4.0+
  3. Ensure that your camera has the latest firmware